Support

Questions, bug reports, account help — we read every message.

Email us We reply in English, Português and Español — usually within 1–2 business days.

Frequently asked questions

How is my readiness score calculated?

The 0–100 score combines your sleep and energy ratings with your tappable soreness map, weighted by recent training load. Higher score = more capacity for hard work today. The science is detailed inside the app under "Why this workout?" and on the Science section of the homepage.

Can I use Forta without paying?

Yes. The free tier includes the daily readiness score, a basic zone-based protocol, streak tracking, and your last 7 days of history — forever, no credit card needed.

How do I cancel my Pro subscription?

Subscriptions are managed by Apple, not by Forta. Open the iPhone Settings app → tap your name at the top → Subscriptions → tap Forta → Cancel Subscription. You keep Pro access until the end of the current billing period.

How does the 7-day free trial work?

New Pro subscribers get 7 days free. You can cancel any time during the trial in iPhone Settings → Subscriptions, and you won't be charged. If you don't cancel, the subscription renews at the rate you selected.

I flagged an injury — what changes?

The app filters out exercises that load the injured area, swaps in safe alternatives, and uses a more conservative protocol until you mark it healed. You can update injuries any time from your profile.

I want to change my training goal.

Open the Profile tab → Start New Training Block. You'll be asked to confirm your weight and pick a new goal — the rest of your data is kept.

I lost my data when I reinstalled.

Your data is tied to your account, not the device. Sign in with the same email / Apple / Google account you used originally and your history will sync back. If something's missing, email us with your account email and we'll look into it.

How do I delete my account?

Profile → scroll to the bottom → Delete Account. This permanently erases your account, all check-ins, history, and preferences. Active subscriptions are separate — cancel them in iPhone Settings → Subscriptions.

Is my data private?

Yes. We only collect what's needed to give you the score and history — see our Privacy Policy for details on what's stored and how.

Still need help?

Email hello@forta.fit with:

  • your account email,
  • your iPhone model + iOS version,
  • a short description (and a screenshot if relevant).

We'll get back to you, usually within 1–2 business days.